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Frequently Asked Questions
 
What is your return policy ?
Where are you located ?
What brands do you carry?
Who are the owners of your store?
What are your hours of operation ?
Who can I speak to about technical issues?
 
What is your return policy?

At McMaster Sports the return policy is simple. If you are not satisfied with your purchase you may return it within 3 days for a full refund. We also have a seven day return policy when you may bring back items for an exchange or store credit. There is a manufacturers warranty of one year, on items specified by the manufacturer. We also offer a 30 day defect warranty through the store on similar equipment.

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Where are you located?

We are located at 1331 Main Street West, in the West end of Hamilton, across from Chedoke and McMaster hospital. We also have 2 pro shops located at the base of Chicopee ski resort in Kitchener and Cedar Highlands ski resort in Orangeville. Click here to visit the map page which has contact information and maps of our locations.


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What brands do you carry?

We carry a wide selection of brands including Atomic, Salomon, and Rossignol, Phenix, and Option. We also carry a wide variety of clothing from Columbia, DNA, Helly Hansen and more. We are continually receiving new brands and products, come visit our store, or contact us if there is something specific you are looking for.


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Who are the owners of McMaster Sports ?

The two people who own McMaster Sports are Ming Chong, and Ron Watson.


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What are your hours of operation?

WINTER SKI SEASON (Sept 1 - April 15)
Monday thru Friday 10:00 - 9:00
Thursday thru Friday 10:00-6:00
Saturday 9:30 - 6:00
Sunday 12:00 - 5:00    
SUMMER SEASON (April 15 - August 31)
Monday thru Wednesday 10:00 - 6:00
Saturday 9:30 - 6:00
Sunday  CLOSED


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Who can I speak to about technical issues?

For answers to questions dealing with products carried and technical issues, speak to Lindsay Cowan


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